Privacy Policy

SurgeryViz collects the information you provide directly when you start an assessment, purchase a report, contact support, or create an account. That can include your email address, uploaded photos, selected procedure interests, and any details you choose to submit through the product.

We also create service records connected to each run, such as preview outputs, saved result pages, payment state, and support history so the service can reopen prior assessments and troubleshoot issues when needed.

• Contact and account information, such as email address and optional sign-in details.
• Assessment inputs, including uploaded facial images, selected treatment goals, and run identifiers.
• Transaction metadata from payment providers. SurgeryViz does not store full payment card numbers on its own servers.
• Technical and usage information, such as browser type, device details, IP address, and site activity used for security, analytics, and fraud prevention.

We use collected information to operate SurgeryViz, deliver previews and paid reports, send transactional emails, respond to support requests, secure the platform, and improve reliability and product quality.

We may also use aggregated or de-identified information to understand usage patterns, diagnose failures, measure conversions, and plan future features without trying to identify a specific person from that reporting.

• Send result links, purchase confirmations, and other service-related communications.
• Save, reopen, and restore in-progress or completed assessment runs.
• Monitor performance, investigate abuse, and protect the service from fraud or unauthorized access.
• Meet legal, accounting, tax, and compliance obligations connected to operating the business.

SurgeryViz shares information only with vendors and service providers that help run the product, process payments, send emails, store data, analyze product performance, or protect the service from abuse. Those providers are expected to use the data only for the services they perform for SurgeryViz.

• Infrastructure, database, and authentication vendors that host the application and store customer records.
• Stripe or other payment processors that handle checkout, fraud review, and payment confirmation.
• Resend and similar communications vendors used to deliver transactional messages and support follow-ups.
• Analytics, monitoring, and security tools used to measure product health, detect misuse, and understand demand.

SurgeryViz keeps assessment records and related support logs for as long as reasonably necessary to provide the service, reopen purchased results, resolve disputes, maintain security records, and satisfy legal or accounting requirements.

If you want a run, image, or associated customer record deleted, email support@surgeryviz.com. SurgeryViz may retain limited information when required to complete a payment investigation, comply with law, enforce agreements, or prevent fraud and repeated abuse.

Please upload only images that you own or are authorized to use, and avoid submitting unrelated sensitive records that the service does not request. You remain responsible for the legality of the content you provide.

• You may stop using the service at any time.
• You may request correction or deletion of inaccurate information by contacting support.
• Transactional emails may still be sent when needed to fulfill a purchase, deliver a result, or resolve a support request.

SurgeryViz is intended for adults evaluating cosmetic or reconstructive consultation planning and is not directed to children under 18. If you believe a child provided personal information, contact support so it can be reviewed and removed where appropriate.

Service providers may process data in the United States or other jurisdictions where they operate. By using the service, you understand that your information may be transferred to and processed in those locations.