Privacy Policy

SurgeryViz collects the information you provide directly when you start an assessment, purchase a report, contact support, or create an account. That can include your email address, uploaded photos, selected procedure interests, and any details you choose to submit through the product.

We also create service records connected to each run, such as preview outputs, saved result pages, payment state, and support history so the service can reopen prior assessments and troubleshoot issues when needed.

If you use the educational assistant or provider search, we may process your questions, conversation history, optional saved-tool context, general location search, saved provider records, citations, and safety classification. Chat does not automatically include uploaded facial images or assessment records; saved context is included only when you explicitly choose it.

• Contact and account information, such as email address and optional sign-in details.
• Assessment inputs, including uploaded facial images, selected treatment goals, and run identifiers.
• Transaction metadata from payment providers. SurgeryViz does not store full payment card numbers on its own servers.
• Technical and usage information, such as browser type, device details, IP address, and site activity used for security, analytics, and fraud prevention.
• Guest or account identifiers used to keep conversations, calculator snapshots, and saved providers private to your browser, device, or signed-in account.

We use collected information to operate SurgeryViz, deliver previews and paid reports, send transactional emails, respond to support requests, secure the platform, and improve reliability and product quality.

We may also use aggregated or de-identified information to understand usage patterns, diagnose failures, measure conversions, and plan future features without trying to identify a specific person from that reporting.

• Send result links, purchase confirmations, and other service-related communications.
• Save, reopen, and restore in-progress or completed assessment runs.
• Monitor performance, investigate abuse, and protect the service from fraud or unauthorized access.
• Meet legal, accounting, tax, and compliance obligations connected to operating the business.
• Retrieve approved SurgeryViz resources, attach citations, run deterministic calculators, and apply safety rules to educational assistant responses.

SurgeryViz shares information only with vendors and service providers that help run the product, process payments, send emails, store data, analyze product performance, or protect the service from abuse. Those providers are expected to use the data only for the services they perform for SurgeryViz.

• Infrastructure, database, and authentication vendors that host the application and store customer records.
• Apple for iOS in-app purchases, and Stripe or other payment processors for web checkout, fraud review, and payment confirmation.
• Resend and similar communications vendors used to deliver transactional messages and support follow-ups.
• Analytics, monitoring, and security tools used to measure product health, detect misuse, and understand demand.
• Artificial-intelligence service providers used to draft grounded educational answers from approved SurgeryViz resources. SurgeryViz validates citations and safety state before returning a completed answer, and does not send facial images to chat by default.
• Official public provider-directory services, including NPPES, used to return reported provider names, taxonomy, and practice-location data. A provider search location may be sent to the directory service or a U.S. geographic lookup service to fulfill the search.
• Google Maps Platform, used to return live practice listings, addresses, contact details, ratings, and review counts for a provider search. The general location and procedure or specialty query needed to fulfill the search are sent to Google. SurgeryViz does not persist Google listing content beyond the active search interaction; Google Place IDs may be retained as permitted by Google policy.

The SurgeryViz assistant is an educational planning tool. It is not intended for diagnosis, emergency response, candidacy decisions, treatment recommendations, test or image interpretation, provider ranking, outcome prediction, or insurance-approval prediction. Completed answers may include citations to SurgeryViz pages and underlying sources so you can review the basis for the response.

Provider records are sourced from public directories and are labeled according to what the source reports. An NPI or taxonomy does not establish licensure, board certification, quality, insurance participation, or availability. Use the provided official verification links before making a decision.

Google ratings and review counts are user-generated discovery information. They do not establish clinical quality, credentials, suitability, or expected outcomes. Opening a Google Maps listing is also subject to Google’s terms and privacy practices.

SurgeryViz keeps assessment records and related support logs for as long as reasonably necessary to provide the service, reopen purchased results, resolve disputes, maintain security records, and satisfy legal or accounting requirements.

If you want a run, image, or associated customer record deleted, email support@surgeryviz.com. SurgeryViz may retain limited information when required to complete a payment investigation, comply with law, enforce agreements, or prevent fraud and repeated abuse.

Conversation messages, citations, saved calculator snapshots, and saved providers are stored so they can be reopened on the same guest installation or signed-in account. Guest credentials are time-limited. Retention periods may vary while account-history features are being introduced; you can delete individual conversations in the product or contact support to request broader deletion.

Please upload only images that you own or are authorized to use, and avoid submitting unrelated sensitive records that the service does not request. You remain responsible for the legality of the content you provide.

• You may stop using the service at any time.
• You may request correction or deletion of inaccurate information by contacting support.
• Transactional emails may still be sent when needed to fulfill a purchase, deliver a result, or resolve a support request.

SurgeryViz is intended for adults evaluating cosmetic or reconstructive consultation planning and is not directed to children under 18. If you believe a child provided personal information, contact support so it can be reviewed and removed where appropriate.

Service providers may process data in the United States or other jurisdictions where they operate. By using the service, you understand that your information may be transferred to and processed in those locations.